Terms & Conditions

Acceptance of Terms

By accessing or using Judah Food Delivery services (website, mobile applications, and related platforms), you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.

Definitions

• "Platform": Judah Food Delivery mobile applications and website
• "User": Customers ordering food through the platform
• "Restaurant Partner": Registered food vendors and establishments
• "Delivery Partner": Registered riders providing delivery services
• "Services": Food ordering, delivery, and related platform features

User Responsibilities

As a user of the platform, you agree to:

• Provide accurate and complete delivery information
• Be available at the specified address to receive orders
• Not misuse the platform for fraudulent, illegal, or harmful activities
• Maintain account security and keep login credentials confidential
• Not create multiple accounts or use fake identities
• Respect delivery partners and restaurant staff

Order Placement & Acceptance

• All orders are subject to restaurant and delivery partner availability
• Prices displayed include applicable taxes (GST)
• The platform reserves the right to refuse service or cancel orders in case of suspected fraud
• Menu items, prices, and availability are determined by individual restaurant partners
• Orders are confirmed only after successful payment or COD verification

Cancellations & Refunds

Cancellation by Users

• Orders can be cancelled before food preparation begins
• Cancellation after preparation may incur charges up to 100% of order value
• Refunds for cancelled orders are processed within 5-7 business days

Quality Issues

• Contact support within 24 hours with photographic evidence
• Refunds or credits issued after investigation and approval
• The platform is not liable for food quality but acts as intermediary for resolution

Refund Method

• Refunds processed to original payment method
• Processing time: 5-7 business days depending on bank/payment provider

Payment Terms

• Multiple payment options available: Cash on Delivery (COD), UPI, credit/debit cards, digital wallets
• All prices displayed in Indian Rupees (INR), inclusive of GST
• Failed transactions refunded within 7 business days
• The platform is not liable for payment gateway failures or bank processing delays
• GST invoices available in-app and via email

Restaurant Partner Terms

Commission & Payouts

• Commission rate: [X%] per order (specified in partner agreement)
• Weekly payout cycle every Monday for previous week's orders
• Detailed payout reports available in restaurant partner portal

Partner Obligations

• Maintain valid FSSAI license and comply with food safety standards
• Provide accurate menu information, pricing, and availability
• Update menu items and availability in real-time
• Prepare orders within specified time commitments
• Package food securely to prevent spillage or damage during delivery

Delivery Partner Terms

Eligibility & KYC

• Must possess valid driver's license and vehicle registration
• Complete KYC verification before accepting deliveries
• Minimum age requirement: 18 years

Earnings & Payouts

• Base rate per delivery + distance-based incentives + customer tips
• Instant payout available; standard payout cycle is weekly
• Surge pricing during peak hours and adverse weather conditions

Partner Obligations

• Follow traffic rules and safety regulations at all times
• Deliver orders within estimated time
• Maintain professional conduct with customers and restaurant staff
• Keep food secure and handle with care during transportation
• The platform is not liable for accidents, vehicle damage, or traffic violations

Limitation of Liability

• The platform acts as an intermediary between users, restaurants, and delivery partners
• We are not responsible for food quality, taste, allergies, or dietary issues
• Not liable for delivery delays due to weather, traffic, technical issues, or force majeure events
• Maximum liability limited to the value of the specific order in question
• Users acknowledge that restaurants are independent businesses responsible for food safety

Intellectual Property

All trademarks, logos, brand names, and content on the platform are owned by Judah Food Delivery or licensed partners. Unauthorized use, reproduction, or distribution of platform content is strictly prohibited.

GST Disclosure

• GST charged as per applicable rates on food items, delivery fees, and platform charges
• GST invoices available in the app and sent via email post-order
• GST breakdown clearly displayed at checkout

Dispute Resolution

• Contact customer support first for amicable resolution of disputes
• Unresolved disputes subject to binding arbitration in Tiruppur, Tamil Nadu
• Exclusive jurisdiction of courts in Tiruppur District, Tamil Nadu

Termination

The platform reserves the right to suspend or terminate user accounts, restaurant partnerships, or delivery partner associations for violations of these terms, fraudulent activity, or misuse of services.

Amendments

These Terms and Conditions may be updated from time to time. Users will be notified of significant changes via app notification or email. Continued use of services after amendments constitutes acceptance of updated terms.

Governing Law

These Terms and Conditions are governed by the laws of India. All disputes shall be subject to the exclusive jurisdiction of courts in Tiruppur, Tamil Nadu.

Contact Us

For questions or concerns regarding these terms, please contact us: